Management Development >> Effective Appraisal Skills
Overview
This course is essential for people who find appraisals difficult or have the view that appraisals are just a “tick box exercise.” Effective appraisals provide many benefits for everyone involved in the process ultimately leading to a positive outcome.
Objectives
- How to prepare for an effective review meeting
- Improve listening and questioning skills to deal with performance issues
- Demonstrate a supportive role throughout the process
- Set clear objective targets
Course Overview
Setting clear objectives
- Clarifying and selling the value of appraisals
- How to prepare for effective appraisals
- Defining objective performance standards
- Using SMART Goals
Assessing performance
- Setting clear and agreed goals
- Providing constructive feedback
- Monitoring and managing performance
Supporting and developing staff
- Confirm and agree training and development needs
- Convey an open an honest approach
- Skills for dealing with ‘difficult’ appraisees
Communication Skills
- Questioning techniques
- Listening skills to build rapport and open communication
- Demonstrating a supportive approach to reaching goals